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July 17, 2009

apple expert... I think not!

* You are chatting with **, an Apple Expert

Hi, my name is Yolanda. Welcome to Apple!

You: Hello
You: I'm looking for a modem adapter
**: Good afternoon.
**: How may I help you today?
You: I cannot find it on the website
You: it's a usb to phone line adapter
**: I will get it for you.
**: One moment.
You: super
**: USB adapter...click here
You: no, that's ETHERNET not for telephone line
You: I was able to find that one, but need the on to be able to use the computer as a fax
**: One moment.
**: This is the only product that we have in the inventory currently.
**: Do you have a Best Buy or Radio Shack nearby?
You: I have purchased this item before from an Apple store
You: about one year ago
**: From a local Apple store?
You: yes
**: The local store's inventory does not match what we sell online.
You: but if you manufacture this adapter, why would you not sell it online?
You: it is an actual apple product, not another brand
You: it's specificlly for the iMac or laptop
**: Would you like to call the Apple Store to see if they have it in stock?
You: NO. I need to find a link to one and ship it to someone in another state that does not have an apple store near them. I just want to give them the link so they can get one.
**: Can I get you the number to AppleCare, there are some parts that can sell that is not in the online store?
You: I will call my local store and have them help me. I'm confident they will be albe to find it for me. Thank you.
**: Thanks, we simply do not have that item in our inventory currently.
You: That makes no sense whatsoever

There is so much wrong with this chat, I just don't even know where to begin.  How is it possible that the online apple store doesn't carry something simple like a usb/modem adapter when the iMac doesn't come equipped with a phone jack?  I know there are people in the world who still fax, though not many, and people that still have dial up, kill me now, but come on!  Really?  

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Filed under  //   apple   ramblings   tech stuff  

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June 30, 2009

the shield

I'm loving my new "shield" for the iPhone 3Gs!  I had a similar one for my first gen phone, but was having a hard time finding the same thing for the new body.  I found a clear plastic one at the Apple store but thought it made the phone look cheap.  Thank goodness for Amazon ... I scoured the reviews and found this to be the highest rated of this style of cover.  Pick yours up here!

   

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Filed under  //   apple   cool stuff  

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June 20, 2009

surfing in style

Got my iPhone on Friday - went early and waited in line for about an hour and a half to actually get it from the Apple store.  I pre-ordered the phone and they said you could pick it up anytime during the day... I wasn't gonna risk it giving the language in the email ("based on availability" they said).  It wasn't horrible and they had free Starbucks tea and coffee for everyone. I am just loving the upgrade!  I'm glad I waited for this one.. now what to do with my first gen phone??  Everything on it still works except the phone.  Do I keep it as back up?  Do I sell it?  Tough choice! The copy and paste rocks, the camera is so awesome - that you can choose a focal point and it does some white balancing - wow!  Loving the voice memo and that you can email the voice memo to yourself or someone!  Loving the shake to shuffle action and the voice controls... "play Dave Matthews Band" - it starts playing music by Dave Matthews Band.  This is total James Bond,  mind blowing stuff!  And, most of all, the SPEED!  I knew the 3G was supposed to be way better than the Edge, but there is simply no comparison.  Ahhh... I just love a new gadget!  ;)

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